Terms & Conditions

1 About Us

This online souvenir store is operated by Humanity First Canada, a registered Canadian charitable organization (the "Organization," "we," "us," or "our"), to support our humanitarian missions worldwide.

Registered address: 600 Bowes Road, Concord, Ontario, L4K 4A3, Canada
Email: info@humanityfirst.ca
Website: humanityfirst.ca

100% of net proceeds from this store are directed toward Humanity First's humanitarian missions worldwide.

2 Acceptance of Terms

By accessing this store or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use this store or place any orders.

These Terms constitute the entire agreement between you and Humanity First Canada regarding your use of this store and supersede any prior discussions or representations.

3 Eligibility

• You must be at least 18 years of age to place an order, or have the consent and supervision of a parent or legal guardian.
• You must be located in Canada. This store ships within Canada only and does not accept orders from outside Canada.
• You must have the legal authority to enter into a binding agreement.
• You must provide accurate, complete, and current information when placing an order.

4 Products

All items in this store are commemorative merchandise representing Humanity First Canada's humanitarian mission. Product descriptions, images, and prices are provided for informational purposes. We make every effort to display products accurately; however, colours and details may vary slightly due to screen settings and photography.

We reserve the right to:

• Limit quantities of any product available for purchase.
• Discontinue any product at any time without prior notice.
• Correct typographical errors in product descriptions or pricing.

Certain items marked "Inquire at Stall" are available for preview online but must be purchased in person at a Humanity First event stall. Final prices for those items are confirmed on-site.

5 Pricing & Taxes

All prices displayed are in Canadian dollars (CAD) and are subject to applicable taxes.

• HST/GST: Applicable taxes will be included or added as required by Canadian federal and provincial law based on the delivery destination.
• Shipping costs are calculated at checkout and displayed before payment is confirmed.
• We reserve the right to adjust prices at any time. The price displayed at the time you complete your order is the final price you will be charged.

6 Orders & Confirmation

Placing an order on this store constitutes an offer to purchase. An order is only confirmed upon successful payment processing and the issuance of an order confirmation email to the address you provided.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations where:

• A product is out of stock or no longer available.
• There is an error in the product description or price.
• The order is suspected to be fraudulent or made in violation of these Terms.
• The delivery address is outside Canada.
• An order exceeds applicable quantity or value limits (see Section 11).

If we cancel your order after payment has been taken, a full refund will be issued to the original payment method within 5–10 business days.

7 Payment

Payments are processed securely by Square Inc., a third-party payment processor. By providing payment information, you authorize us to charge the total order amount including applicable taxes and shipping.

• We accept major credit and debit cards processed through Square.
• Your card details are never stored by us. All card data is tokenized and processed directly by Square in accordance with PCI DSS standards.
• All payments are final at the time of processing. Declined payments will not result in an order being placed.
• In the event of a payment dispute or chargeback, we will provide our records — including order details, IP logs, and delivery confirmation — to the relevant financial institutions.

Square's terms of service are available at squareup.com/legal.

8 Shipping & Delivery

We ship within Canada only. We do not ship internationally.

Shipping costs depend on the items in your order and your delivery address. The exact amount is calculated at checkout and shown before you pay.

Delivery timelines are estimates only and are not guaranteed. Delays may occur due to courier conditions, postal disruptions, or events outside our control. We are not liable for delays caused by third-party carriers.

Risk of loss and title for items pass to you upon delivery to the carrier. If an item is lost or damaged in transit, please contact us at info@humanityfirst.ca and we will work with you to resolve the issue.

Shipping addresses must be within Canada and must be valid Canadian postal addresses. We are not responsible for orders shipped to incorrect addresses provided by the customer.

9 Pickup

Customers who select Pick Up may collect their order at:

600 Bowes Road, Concord, Ontario, L4K 4A3

• You will be contacted via the email and/or phone number you provided with pickup instructions once your order is ready.
• Please bring your order confirmation email as proof of purchase.
• Orders not collected within a reasonable timeframe will be held pending contact. Unclaimed orders after 60 days may be considered donated to the Organization.
• In-person pickup at a Humanity First event stall may also be arranged — contact us at info@humanityfirst.ca for details.

10 Cancellations & Refunds

As this store sells commemorative merchandise for a charitable cause, all sales are generally final. We do not offer returns or exchanges unless the item received is:

• Defective or damaged upon receipt.
• Materially different from the product description on the store.
• The incorrect item (i.e., a different product than what was ordered).

If your order qualifies, please contact us at info@humanityfirst.ca within 7 days of receiving your order with your order number and a description of the issue. We may request photographs of the item.

Approved refunds will be issued to the original payment method within 5–10 business days.

To cancel an order before it has been shipped or prepared for pickup, contact us as soon as possible at info@humanityfirst.ca. We will make every effort to accommodate cancellation requests made within 24 hours of placing the order.

11 Order Limits

To ensure fair access for all supporters and to protect against fraudulent orders, the following limits apply:

• Maximum quantity: 10 units per product, per order.
• Maximum order value: $500 CAD per transaction. For orders exceeding $500, please contact us at info@humanityfirst.ca to arrange your purchase.
• Velocity limit: A maximum of 3 orders per email address per 24-hour period.

Orders that exceed these limits may be cancelled at our discretion, and a full refund will be issued.

12 Prohibited Use

You agree not to use this store or any products purchased from it to:

• Violate any applicable local, provincial, or federal laws or regulations.
• Submit false, misleading, or fraudulent orders or payment information.
• Use automated bots, scripts, or other tools to place orders or scrape the store.
• Resell products purchased from this store for commercial profit without prior written consent from Humanity First Canada.
• Use products in a manner that is defamatory, offensive, or inconsistent with the values of Humanity First Canada.
• Engage in any form of fraud, including card testing, chargeback fraud, or identity fraud.

Violations may result in order cancellation, reporting to relevant authorities, and/or legal action.

13 Intellectual Property

All content on this store — including but not limited to the Humanity First name and logo, branding, product images, descriptions, and the store design — is the property of Humanity First Canada or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any content on this store without the prior written consent of Humanity First Canada.

14 Disclaimer of Warranties

This store and its contents are provided "as is" and "as available" without any representation or warranty of any kind, express or implied. To the fullest extent permitted by applicable law, Humanity First Canada disclaims all warranties, including:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• That the store will be uninterrupted, error-free, or free of viruses or harmful components.
• That product descriptions, images, or pricing are complete, accurate, reliable, current, or error-free.

Nothing in these Terms limits your statutory rights as a consumer under applicable Canadian law.

15 Limitation of Liability

To the fullest extent permitted by law, Humanity First Canada, its directors, volunteers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this store or any products purchased, including but not limited to loss of profits, loss of data, or loss of goodwill.

Our total liability to you for any claim arising from a transaction on this store shall not exceed the amount you paid for the specific order giving rise to the claim.

Some provinces do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above limitations may not apply to you.

16 Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of this store shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

17 Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the store after any changes constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically. For material changes, we will make reasonable efforts to notify customers by email or by a notice on the store.

18 Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Humanity First Canada
600 Bowes Road, Concord, Ontario, L4K 4A3
Email: info@humanityfirst.ca
Website: humanityfirst.ca